Terms of Service

1. Acceptance of Terms

By accessing and using the E-ARI (Enterprise AI Readiness Intelligence) Platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

E-ARI Platform provides comprehensive enterprise AI readiness assessment services, including:

• Comprehensive AI maturity evaluations
• Benchmarking and scoring capabilities
• Detailed assessment reports and recommendations
• Industry comparison and analytics
• Strategic roadmap development tools
• Enterprise user management and role-based access control
• Multi-tenant architecture with organization-level data isolation
• Customer success and onboarding programs
• Support ticketing and knowledge base systems
• Privacy compliance and data residency management
• SOC 2 Type II compliance framework
• Operational resilience and disaster recovery
• API integrations and SSO support

3. User Registration and Accounts

3.1 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• Enterprise accounts support multiple users with role-based permissions
• SSO integration available for enterprise customers
• Organization administrators can manage user access and permissions

3.2 Account Responsibility

You are fully responsible for all activities that occur under your account. This includes all assessments conducted, data submitted, and actions taken by authorized users within your organization.

4. Subscription Plans and Billing

4.1 Plan Types

• Free Tier: Limited assessments with basic features
• Scale-Up: $999 one-time payment for enhanced capabilities
• Enterprise: $2,999 one-time payment for full feature access including:
  • Multi-user accounts with RBAC
  • Customer success and onboarding programs
  • Privacy compliance and data residency controls
  • SOC 2 Type II compliance framework
  • API access and SSO integration
  • Operational resilience features
• Government: Custom pricing with specialized compliance features

4.2 Payment Terms

• One-time payments are processed immediately upon subscription upgrade
• All fees are non-refundable unless otherwise specified
• Prices are subject to change with 30 days advance notice
• Government entities may arrange alternative payment methods

5. Acceptable Use Policy

5.1 Permitted Uses

• Conduct legitimate AI readiness assessments for your organization
• Generate reports for internal business purposes
• Share assessment results within your organization
• Use insights for strategic planning and decision-making

5.2 Prohibited Uses

• Reverse engineering or attempting to access platform source code
• Creating false or misleading assessment data
• Sharing account credentials with unauthorized parties
• Using the platform for competitive intelligence against other users
• Attempting to compromise platform security or other users' data
• Reselling or redistributing platform access without authorization

6. Intellectual Property Rights

6.1 Platform Ownership

The E-ARI Platform, including its assessment methodologies, algorithms, reports templates, and user interface, are proprietary and protected by intellectual property laws.

6.2 User Data Rights

You retain ownership of your assessment data and responses. We retain the right to use aggregated, anonymized data for platform improvement and industry research.

6.3 Report Usage

Generated reports may be used within your organization and shared with stakeholders. Commercial redistribution or publication requires explicit written permission.

7. Data Protection and Privacy

• Your data is protected according to our Privacy Policy
• We implement enterprise-grade security measures
• Assessment data is encrypted in transit and at rest
• Access controls ensure data confidentiality
• Data retention policies are clearly defined
• SOC 2 Type II compliance with regular audits
• GDPR and CCPA compliance with automated privacy rights processing
• Data residency options for US, EU, and APAC regions
• Role-based access control with audit logging
• Multi-tenant architecture with data isolation

8. Service Availability

8.1 Uptime Commitment

We strive to maintain 99.9% uptime for the platform, excluding scheduled maintenance periods announced in advance. Enterprise customers benefit from:

• Disaster recovery and business continuity planning
• Operational resilience monitoring and alerting
• Incident response and resolution procedures
• Backup and recovery systems with defined RTO/RPO targets

8.2 Maintenance and Updates

• Regular maintenance may temporarily limit platform availability
• Feature updates and improvements are deployed regularly
• Critical security updates may be applied with minimal notice

9. Limitation of Liability

To the maximum extent permitted by law:

• E-ARI Platform is provided "as is" without warranties of any kind
• We are not liable for business decisions made based on assessment results
• Our liability is limited to the amount paid for the service
• We are not responsible for indirect or consequential damages

10. Indemnification

You agree to indemnify and hold harmless E-ARI Platform from any claims, damages, or expenses arising from:

• Your use of the platform in violation of these terms
• Your assessment data or responses
• Unauthorized access to your account due to your negligence

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting support. Data deletion will occur according to our retention policy.

11.2 Termination by Us

We may terminate accounts that violate these terms, with notice when possible. Immediate termination may occur for serious violations.

12. Changes to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated through:

• Email notifications to registered users
• Platform announcements
• Updated terms publication dates

Continued use of the platform after changes constitutes acceptance of new terms.

13. Governing Law

These terms are governed by applicable jurisdiction laws. Any disputes will be resolved through binding arbitration or courts of competent jurisdiction.