Security & Compliance
Last updated: January 2025
🔒 Security Certifications & Compliance
E-ARI Platform maintains the highest standards of security and compliance to protect your data and meet enterprise requirements.
🛡️ SOC 2 Type II Compliance
We maintain SOC 2 Type II compliance with comprehensive controls across all Trust Service Criteria:
🔐 Security
Protection against unauthorized access through multi-layered security controls, encryption, and access management.
⚡ Availability
System availability and performance monitoring with 99.9% uptime commitment and disaster recovery procedures.
✅ Processing Integrity
Data processing accuracy and completeness with validation controls and error handling procedures.
🔒 Confidentiality
Protection of confidential information through encryption, access controls, and data classification.
🛡️ Privacy
Personal information collection and use controls with consent management and privacy rights processing.
🌍 Privacy Compliance
GDPR (General Data Protection Regulation)
- Automated privacy rights request processing (access, portability, erasure, rectification)
- Consent management and data inventory tracking
- Data Protection Impact Assessments (DPIA) support
- Privacy by design and default implementation
- Data breach notification procedures
CCPA (California Consumer Privacy Act)
- Consumer rights management and automated processing
- Data collection and usage transparency
- Opt-out mechanisms for data sales
- Non-discrimination policy compliance
PDPA (Personal Data Protection Act)
- Asia-Pacific regional compliance
- Data localization and cross-border transfer controls
- Consent and notification requirements
🏢 Enterprise Security Features
Role-Based Access Control (RBAC)
- Hierarchical permission system (Org Admin → Department Lead → Analyst → Viewer)
- Granular access controls for assessments, reports, and administrative functions
- Multi-tenant architecture with organization-level data isolation
- User provisioning and deprovisioning automation
Authentication & Authorization
- Multi-factor authentication (MFA) support
- Single Sign-On (SSO) integration with SAML 2.0 and OIDC
- Active Directory and LDAP integration
- Session management and timeout controls
Data Protection
- End-to-end encryption for data in transit (TLS 1.3)
- Encryption at rest with AES-256
- Data residency controls for US, EU, and APAC regions
- Automated data backup and recovery systems
📊 Operational Resilience
Disaster Recovery & Business Continuity
- Recovery Time Objective (RTO): 4 hours
- Recovery Point Objective (RPO): 1 hour
- Automated backup systems with geographic redundancy
- Incident response and escalation procedures
Monitoring & Observability
- 24/7 system health monitoring
- Real-time alerting and incident management
- Performance metrics and capacity planning
- Security event monitoring and analysis
Change Management
- Controlled deployment pipelines
- Version control and rollback capabilities
- Testing and validation procedures
- Documentation and audit trails
🔍 Audit & Compliance Management
Audit Logging
- Comprehensive audit trails for all user actions
- Data access and modification logging
- System configuration change tracking
- 7-year retention for compliance purposes
Compliance Reporting
- Automated compliance status reporting
- Control testing and evidence collection
- Third-party audit support and documentation
- Regulatory requirement mapping and tracking
🔗 API Security
- RESTful API with OAuth 2.0 and JWT authentication
- Rate limiting and DDoS protection
- API versioning and backward compatibility
- Comprehensive API documentation and testing
- Webhook security with signature validation
📋 Customer Success & Support
- Dedicated customer success management
- Structured onboarding programs
- 24/7 support ticketing system
- Knowledge base and documentation portal
- Customer health scoring and proactive support
Contact Security Team
For security-related questions, incident reports, or compliance inquiries:
- Security Email: security@e-ari.com
- Compliance Email: compliance@e-ari.com
- Privacy Email: privacy@e-ari.com
- Incident Response: Available 24/7 through support channels